Customer Service & Ordering FAQs

Hours of operation:
Monday - Friday 8:00am - 5:00pm EST

1377 Manchester Ave SW, North Lawrence, OH 44666




As a B.F. Plastics customer, you can access your account 24/7 to review order/invoice history, view and modify user information, track packages, create favorite lists, access the quick order form and much more.

Established Customers
Please Identify your account by clicking here and follow the simple instructions. This allows existing customers to create new logins on the website by providing account-specific information for us to verify and match you to an account.

Register (New Customers)
After you have added items to your cart you can access the easy setup form for a new account or you can register with a customer service representative at 1-800-866-7121 or  If you wish to not setup an account you can complete your order with guest checkout.
If you forget your password and can’t login and you request a password reset at the Sign In page.

When you’re logged into your account you can change your password under your Account Settings.
Please log in to your account under the "Tracking" at the top of any page. You can see all of your previous orders up to five years prior.
Orders are processed immediately upon receipt and are normally shipped within 24 hours. Add-on items must be processed as a separate order. Large orders for custom fabrication or special order items may require a down payment prior to ordering.
All orders are shipped via UPS. Ground orders (commercial and residential) are eligible for flat rate savings. Flat rate shipping is only available in continental US. Drop ship orders, Canadian orders or shipping to Alaska, Hawaii, US territories do not qualify for flat rate shipping. The actual shipping costs will be added to your invoice after order has been processed. Next day air, 2nd day air and 3-day select do not qualify.
Recent order tracking information can be accessed from your account at Tracking > Shipments
Net 30 days to customers with established credit. New accounts must pay with a credit card until credit is established. No COD’s. We accept VISA, MASTERCARD & AMERICAN EXPRESS.
All returns require an authorization within 30 days of invoice date and are subject to a 15% restock charge. Credit will be issued after items are received in good condition. Any custom or adhesive-backed items are non-returnable for credit.

Technical Resources

We want our customers to be safe while handling the Duets engraving and ADA plastic sheet stock. See the documents below for safety information on the two types of plastics we use.

Duets Acrylic Plastic
Acrylic plastic safety data sheet
Acrylic plastic technical data sheet
Acrylic UL & CSA Certification
RoHS2 Certification
Color cross reference chart
Laser XT CMYK & RGB values
Rohs & Reach Certification
Acrylic plastic is used in the DuetsTactiles™, Laser Indoor, Laser XT, Laser XT Reverse and DuetsContours™ products.

Duets ABS Plastic
ABS plastic safety data sheet
ABS plastic technical data sheet
ABS plastic UL and CSA Certification
RoHS2 Certification
Color cross reference chart
Rohs & Reach Certification
ABS plastic is used in the Rotary Indoor products.

BF Acrylics
BF Acrylics MSDS

Spectrum Lights
Spectrum Lights MSDS
What are the laser settings for Gemini Duets?
Download Gemini Duets Laser Settings Guide

Can you UV print onto Duets engraving material?
Yes, you can print on Duets engraving stock.

The Duets Tactiles and Accents are endorsed by Direct Color Systems. It is recommended to use an adhesion promotor on the Accents while the Tactiles do not require an adhesion promotor.  Learn more

Protective coating: should it be removed before laser engraving/cutting and rotary engraving/cutting?
Please remove the protective coating before laser or rotary engraving.

Before cutting the materials, however, it is recommended to leave the protective masking in place when performing vector cuts if your application will permit. This will minimize residue and clean-up efforts.

Engraving Tips – how can a perfect white results be achieved when engraving a 2-ply material with white core and dark top colors?
Using the ‘bottom up’ engraving setting in your laser software will minimize the re-distribution of color residue to the core. Increasing power in 5% increments can be helpful and multiple passes might be required to achieve your optimal results.

In many cases, Z-offset (controlled de-focus) in the range of 1 mm – 2 mm will allow for a smoother engraving surface with a more intense color result.

Air assist: on / off? Which nozzle (small, large)?
The air assist is designed to prevent dust from setting on the lens and thereby causing harm to the lens.

However, for materials causing little to no smoke or dust, air assist can be reduced or turned off for better engraving results.

Regular cleaning intervals are recommended to make sure no harm is being done to the lens.

How to store laser materials correctly
- The panels should be stored horizontally and flat
- Storage location should be dry and weatherproof (indoor)
- Average-temperature rooms without large fluctuations in room temperature and air humidity
- The material should not be exposed to direct sunlight, as the protective film can become porous if too much heat is generated
- Too long storage can have a negative effect on the protective film
Duets by Gemini Sales Tools
Duets Swatch Binder
Duets ADA Swatch Page
Duets Accents Color Sample Chain
Duets Product Selection Guide
Gemini Laser Settings Guide
Gemini Duets-Rowmark Cross Reference Guide
Duets ADA Color Contrast Guide
Request Free Samples

BF Acrylics Sales Tools
BF Acrylic Color Chain - Info Engraved
BF Acrylic Color Chain - Plain

BF Woods Sales Tools
BF Woods Sample Kit (13 Items) - Cherry
BF Woods Sample Kit (13 Items) - Maple

BF Digital Catalog
Our digital catalog is an excellent resource that includes a wide variety of engraving materials and supplies. The digital catalog includes a search feature so you can easily and quickly find what you're looking for. Clicking on a product in the catalog will automatically direct you to the appropriate webpage for more information and how to order the product. Other features include page bookmarking, individual page sharing and the ability to print a copy of the entire catalog or certain pages.
ADA wayfinding and applique engraving is a vital segment of any sign making business.
We have the supplies you need to produce high quality ADA-compliant signage including the largest offering of ADA Applique sheet stock substrates, braille beads and solid carbide rotary engraving cutters.

Choose the right ADA signage supplies

Duets ADA Plastic Sheet Stock for Engraving
Braille Beads
Braille Solid Carbide Rotary Cutters

ADA Resources
Duets ADA Swatch Page
Duets ADA Color Contrast Guide
Request Free Samples
Contact us today to request your free 3"x6" Duets by Gemini samples. Users can test on their own laser or rotary engraving equipment with no risk or requirement to purchase sample stock.

This allows you to refine machine settings based on the sample trial before investing in production and material and enables you to produce small prototypes to show to your own customers or to display in your showroom.

Request Free Samples
Our online Garage Sale includes overstocked, discontinued and sale items for purchase. All of these items are first come first serve and available on a limited quantities. No minimum order. Items are not returnable after purchase.
Go to Garage Sale